Refund Policy

 

Effective Date: 15 of December 2025

 

At WISEDZONE Academy, we strive to deliver high-quality digital learning experiences with clarity, fairness, and transparency. This Refund Policy explains the circumstances under which refunds may be granted for courses, subscriptions, and related services offered through our Learning Management System (LMS).

By enrolling in or purchasing any course or service on the Platform, you agree to this Refund Policy.

1. General Policy Overview

Due to the digital nature of our services and immediate access to learning content, all purchases are considered final, unless otherwise stated in this Policy or explicitly mentioned on a specific course or subscription page.

Refunds are evaluated on a case-by-case basis in accordance with the conditions below.

2. Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

 

2.1 Technical Access Issues

If you are unable to access purchased content due to a verified technical issue caused by WISEDZONE Academy and our support team is unable to resolve the issue within a reasonable timeframe.

 

2.2 Duplicate or Erroneous Payments

If you were charged more than once for the same course or subscription due to a system or payment error.

 

2.3 Course Cancellation by WISEDZONE Academy

If a course, program, or service is canceled or discontinued by WISEDZONE Academy before delivery begins.

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Change of mind after purchase
• Partial completion or non-completion of a course
• Failure to meet course requirements or assessments
• Dissatisfaction based on personal expectations
• Inability to attend live sessions due to personal scheduling conflicts
• Violation of WISEDZONE Academy’s Terms and Conditions

4. Subscription Plans

• Subscription fees are billed in advance and are non-refundable once the billing cycle begins.
• You may cancel future renewals at any time through your account settings.
• Cancellation prevents future charges but does not entitle you to a refund for the current billing period.

5. Refund Request Process

To request a refund, users must:

1. Submit a written request to our official support channel within 7 days of purchase.
2. Provide proof of payment and a clear explanation for the request.
3. Cooperate with our support team during the review process.

Refund requests submitted after the eligible period may not be considered.

6. Review & Approval

• All refund requests are reviewed by WISEDZONE Academy’s support and compliance team.
• Approval or rejection is determined at our sole discretion, based on this Policy.
• Approved refunds will be processed using the original payment method, subject to payment gateway processing timelines.

7. Processing Time

Approved refunds are typically processed within 7–14 business days, depending on the payment provider, bank, or financial institution.

8. Chargebacks & Disputes

Initiating a chargeback or payment dispute without first contacting WISEDZONE Academy may result in:

• Immediate suspension of account access
• Revocation of certificates
• Permanent account termination in cases of abuse

We encourage users to contact us directly to resolve concerns amicably.

9. Policy Updates

WISEDZONE Academy reserves the right to modify this Refund Policy at any time. Updates will be effective upon publication on the Platform. Continued use of our services constitutes acceptance of the revised Policy.

10. Contact Information

For refund-related inquiries, please contact:

WISEDZONE Academy
Email: support@wisedzone.com
Website: https://wisedzone.com

WISEDZONE Academy is committed to fairness, transparency, and trust in every learning experience we deliver.